Especially for theme parks / amusement & entertainment parks, Loop21 offers Parktainment™ as a unique combination of the Loop21 hotspot software and the additional modules. For example, communication in the park, guest localisation, navigation and location-based services in real-time.
The basic idea is to show the guest location-based information on their own smartphone. Today's guests are already equipped with their own smartphones and other devices. Loop21 Parktainment™ can locate users and give them selective information, which are relevant to their position, e.g. “Which attraction is near to me?”, “How long are the waiting times at my favourite coaster” or “Which tour through the park is the best for me and my 7-year-old daughter?”. Thanks to this interaction with the guests, Loop21 has found a new form of customer relationships and guidance.
Having over 4 million visitors every year, Europa-Park is the largest theme park in Germany, Europe. In the era of new media Europa-Park decided to entertain their guests with Loop21 Parktainment™.
In the first step, Loop21 with the LBS (Location-based Service) module, called Parktainment™, has been installed on five hotspot locations. Already a year later, seven further locations were set.up and put into operations.
The goal was to offer the guests of Europa-Park location-based information via wi-fi. Using the Loop21 Parktainment™ software package, a guest can connect with the wi-fi and gets a Landing Page.
In 2011, the system was offered for the first time. Therefore five locations in the park were selected. The initial contents were on-ride videos, Facebook (check-in as a Referral Marketing tool) and current events and attractions. Via the Wi-Fi localisation, all information was provided accurately to the guests‘ smartphones: always the right information depending on where you are. The commercial space was used for device-dependant advertisement (advertising the APP only on iPhones). The guest can enter the Internet without any limit for a symbolic Euro.
After a successful season, Europa-Park decided to expand the system to a total of twelve locations. Every experience was used for the redesign and the following relaunch. The localisation remains the basic function. As soon as the guest is located, they directly get contents like: Facebook, map, shows and since 2012 also the opening hours and the option to download wallpapers, which fit to the device. So, it can be taken home as a „digital souvenir”. As a partner of Europa-Park, Vodafone is visible on the Landing Page.
Through Loop21, modern guest guidance is possible and can be set-up sustainably.